1. Introduction and company information
This Privacy Policy explains how Northshire Livestock Ltd collects, uses, stores, shares, and protects personal data when you contact us, use our services, visit our premises, interact with our website or communications, or otherwise engage with us in the course of our livestock-related business.
Northshire Livestock Ltd is the data controller for the personal data described in this Privacy Policy, unless we notify you otherwise in a particular context.
Company name: Northshire Livestock Ltd
Address: Northshire Livestock, Unit 4, Bury Farm Industrial Estate, Warren Road, Towcester, Northamptonshire, NN12 6QA, UK
Email: [email protected]
Phone: +44 1604 827394
This policy should be read together with any other privacy notices we may provide from time to time. It applies to personal data relating to customers, suppliers, business contacts, visitors, transport providers, contractors, and other individuals whose information we process in connection with our business.
2. Data collection and processing
We may collect and process the following categories of personal data:
- Identity information: name, title, business name, job title, and identifiers used in correspondence or records.
- Contact information: address, email address, telephone number, and other communication details.
- Business and transaction information: orders, quotes, purchase and sales records, delivery details, invoices, payment status, and account history.
- Communication data: emails, telephone calls, messages, enquiries, complaints, and records of meetings or site visits.
- Technical and usage data: IP address, device information, browser type, website usage data, and cookies or similar technologies where applicable.
- Compliance and verification data: records required for legal, regulatory, safety, traceability, transport, or fraud prevention purposes.
- Special category data: we do not normally seek to collect sensitive personal data. If such data is provided to us incidentally, we will only process it where lawful and necessary.
We collect personal data directly from you, from your organisation, from public sources, from service providers, and from other parties involved in lawful business arrangements, where appropriate.
As a livestock business, our processing may include information connected with animal movements, deliveries, site access, transport records, health and safety procedures, compliance documentation, and business administration. Where these records include personal data, we handle them in accordance with this Privacy Policy.
3. Purpose of data processing
We process personal data for the following purposes:
- to provide livestock-related goods and services;
- to manage customer and supplier relationships;
- to respond to enquiries, requests, and complaints;
- to prepare quotations, contracts, invoices, and records;
- to arrange deliveries, collections, site access, and logistics;
- to maintain business administration and internal records;
- to comply with legal, regulatory, tax, accounting, transport, animal welfare, and safety obligations;
- to prevent and detect fraud, misconduct, or security incidents;
- to improve our services, operations, and communications;
- to protect our legal rights and interests;
- to send relevant business communications where permitted;
- to operate and secure our website, systems, and premises.
4. Legal basis for processing
We only process personal data where we have a valid legal basis. Depending on the context, our legal bases may include:
- Contract: where processing is necessary to enter into or perform a contract with you or your organisation.
- Legal obligation: where we are required to process personal data to comply with applicable laws and regulations.
- Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
- Consent: where you have given clear consent for a specific purpose, such as certain marketing communications or optional website features.
- Vital interests: where processing is necessary to protect someone’s life or physical safety, for example in an emergency.
Where we rely on legitimate interests, these may include managing our business, improving services, securing our systems, handling enquiries, maintaining records, and protecting against fraud or legal claims.
5. Data sharing and third parties
We may share personal data with trusted third parties where necessary and lawful, including:
- payment processors, banks, and financial service providers;
- accountants, auditors, insurers, legal advisers, and other professional advisers;
- IT service providers, cloud storage providers, website hosting providers, and communications platforms;
- delivery companies, transport operators, subcontractors, and logistics partners;
- regulatory authorities, government bodies, law enforcement, and courts where required;
- business partners, suppliers, and customers where necessary to fulfil contractual arrangements;
- service providers that support administration, archiving, or security functions.
We require third parties to handle personal data appropriately and, where applicable, to use it only in accordance with our instructions and the law.
We do not sell personal data.
6. Data transfer to third countries
Where personal data is transferred outside the United Kingdom, we will take steps to ensure that appropriate safeguards are in place and that the transfer complies with applicable law. Such safeguards may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.
If we use service providers based outside the UK, we will assess whether adequate protection is provided for the transferred data.
7. Storage duration
We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, tax, regulatory, and business record-keeping requirements.
The retention period depends on the type of data and the purpose of processing. In general, we consider the following factors:
- the nature and sensitivity of the data;
- the risk of harm from unauthorised use or disclosure;
- the purposes for which we process the data;
- any legal or regulatory retention requirements;
- whether the data is needed to defend or bring legal claims.
When personal data is no longer required, we will securely delete, anonymise, or archive it in accordance with our retention practices and legal obligations.
8. User rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we process your personal data and to obtain a copy of that data.
- Rectification: to request correction of inaccurate or incomplete personal data.
- Erasure: to request deletion of your personal data in certain circumstances.
- Restriction: to request that we limit the processing of your personal data in certain circumstances.
- Data portability: to request that we provide certain personal data to you or another controller in a structured, commonly used, machine-readable format.
- Objection: to object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
These rights are not absolute and may be subject to limitations under applicable law. If you wish to exercise any of these rights, please contact us using the details below.
9. Withdrawal of consent
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
If you withdraw consent, we may not be able to provide certain optional services or communications. We will inform you if this affects any specific service.
10. Right to complain
If you have concerns about how we use your personal data, please contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the relevant data protection supervisory authority in the UK. Without limiting that right, we encourage you to contact us so we can address your concerns directly.
11. Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures may include access controls, secure storage, staff training, confidentiality obligations, and system security procedures.
While we take reasonable steps to safeguard personal data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, but we continually review and improve our safeguards.
12. Contact information
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact:
Northshire Livestock Ltd
Northshire Livestock, Unit 4, Bury Farm Industrial Estate, Warren Road, Towcester, Northamptonshire, NN12 6QA, UK
Email: [email protected]
Phone: +44 1604 827394
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted or made available through the appropriate communication channel.
We encourage you to review this Privacy Policy periodically to stay informed about how Northshire Livestock Ltd processes personal data. Where required by law, we will notify you of material changes.